Privacy Policy for 1960 Physician Associates

Effective Date: November 26, 2024

1960 Physician Associates (“we,” “our,” “us,” or "the Practice") is committed to protecting your privacy and ensuring compliance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), the Telephone Consumer Protection Act (TCPA), A2P 10DLC registration guidelines, and other relevant laws and regulations. This Privacy Policy outlines how we collect, use, and protect your personal information, especially in relation to our SMS communication services. By using our services or interacting with our website, you consent to the practices described in this Privacy Policy.

1. Introduction

At 1960 Physician Associates, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy applies to all patients, users, and visitors who interact with our services, including our website (https://www.1960pa.care/) and SMS messaging services. Our privacy practices comply with HIPAA, TCPA, and A2P 10DLC Campaign Registry standards.

2. Information We Collect

A. Personally Identifiable Information (PII)

We may collect:

  • Name, email address, phone number, and mailing address: When you provide it via forms, registrations, or SMS consent.
  • Health-related information: Required for medical services, care coordination, or communication.
  • Demographic information: Such as ZIP code, age, gender, preferences, and interests.

B. Mobile Opt-in Information

When you opt in to receive SMS messages from 1960 Physician Associates, we collect:

  • Mobile phone number: To send SMS notifications, reminders, and updates.
  • Date, time, and method of opt-in: To comply with TCPA, HIPAA, and A2P 10DLC regulations.

C. Automatic Information

When you visit our website, we may automatically collect:

  • IP address, browser type, device type, and operating system.
  • Access times and referring website addresses.

3. How We Use Your Information

We use the personal information we collect to:

  • Provide healthcare services and fulfill patient appointments.
  • Send SMS notifications, reminders, and updates.
  • Respond to inquiries and provide customer support.
  • Improve our website, services, and user experience.
  • Ensure compliance with legal obligations, including HIPAA and TCPA.
  • Send you updates about our services, products, and promotions (with your explicit consent).

4. SMS Messaging Program

1960 Physician Associates offers an SMS messaging program for appointment reminders, care instructions, and other practice-related communications. By opting in to our SMS program, you consent to the following terms:

A. Call-to-Action (CTA)

Patients opt in to receive SMS communications by selecting the appropriate option during intake or registration. The consent form clearly states: “By opting in to SMS communication, you agree to receive messages from 1960 Physician Associates, including appointment reminders, scheduling updates, and healthcare notifications. Message and data rates may apply. Reply 'STOP' at any time to opt out.”

B. Message Frequency

Message frequency will vary, but patients can expect to receive [X] messages per month related to appointment reminders, health updates, and care coordination.

C. Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan.

D. HELP Instructions

For assistance, patients may:

E. STOP Instructions

Patients may opt out of SMS communication by replying "STOP" to any message. Upon sending "STOP," a confirmation message will be sent stating that no further messages will be sent unless the patient opts back in.

5. Sharing Your Information

We do not sell, rent, or share your mobile opt-in data with third parties. We may share information with trusted third-party service providers for operational support, including SMS delivery platforms. These providers are contractually required to keep your information secure and use it only for services they provide on our behalf.

We may disclose your information:

  • As required by law: If required by regulation, subpoena, or court order.
  • For legal compliance: To protect against fraudulent, abusive, or unlawful activity.
  • With your consent: When you explicitly provide consent.

We are committed to protecting your privacy and ensuring the security of your information. Please note the following regarding the collection and use of your mobile information:

  • Mobile information will never be shared with third parties for marketing purposes, regardless of consent.
  • Your data is used solely for the purposes described at the time of collection and is only shared as required by law or with your explicit consent.
  • Your data will not be transferred to external organizations.
  • We implement strict security measures and access controls to prevent unauthorized access, sharing, or disclosure of your information.
  • If you have any questions or wish to contact the message sender, please use the contact information provided on this website.

6. Data Retention and Security

We retain personal information, including mobile opt-in data, only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Security Measures:

  • Data encryption: For data in transit and at rest.
  • Access control: To restrict access to personal information.
  • Audit trails: To track access to patient data.

7. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access, correction, or deletion: Request access to your personal information or ask us to correct inaccuracies.
  • Opt-out of SMS messaging: Text "STOP" to [(281) 701-2162] at any time.
  • Revoke consent: Revoke consent for promotional messages at any time.

8. SMS Messaging Standards

To comply with A2P 10DLC guidelines, 1960 Physician Associates ensures all SMS communications meet the following standards:

A. Opt-in Confirmation

When you opt in, you will receive the following confirmation message: "Thank you for joining 1960 Physician Associates! For help, text HELP to [(281) 701-2162]. To stop receiving messages, text STOP to [(281) 701-2162]. You will receive [X] messages per month. Message and data rates may apply. View our privacy policy at https://www.1960pa.care/."

B. STOP Message

When you opt out of the program by texting "STOP," you will receive the following message: "You have successfully unsubscribed from 1960 Physician Associates. No further messages will be sent. For assistance, contact us at (281) 701-2162 or email [email protected]."

C. HELP Message

When you text "HELP," you will receive the following message: "For help, contact us at (281) 701-2162 or email [email protected]. Visit https://www.1960pa.care/ for additional support."

9. Use of Cookies

Our website uses cookies to enhance user experience, analyze usage trends, and personalize content. You may disable cookies through your browser settings, but some features of the website may not function properly.

10. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children. If we become aware of inadvertent collection, we will delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. Changes will be noted by updating the effective date at the top of this page.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our SMS services, please contact us at:

Your data will not be transferred to external organizations.